THIS CUSTOMER WAS FULLY AWARE THAT THE PRICE OF SHIPPING THEIR VEHICLE ENCLOSED WAS ALMOST DOUBLE THE PRICE OF OPEN, RICH THE SALESMAN HAD INFORMED THE FATHER OF THAT DURING THE FIRST CALL. HE ASKED THE CUSTOMER IF HE HAD CALLED OTHER TRANSPORTERS, HE INDICATED THAT HE DID AND THE PRICE WAS BETWEEN $1700.00 AND $2200.00, THE CUSTOMER INDICATED THAT HE WANTED TO SHIP OPEN, AND THAT HE DID NOT WANT TO SPEND THAT MUCH MONEY, AS A RESULT WE BOOKED THE CAR ON AN OPEN TRUCK. THE CUSTOMER PROCEEDED TO CALL US ON OR ABOUT THE DAY OF PICKUP AND SAID ARE WE SENDING AN ENCLOSED TRUCK TO PICKUP THE TRUCK, WE INDICATED THAT WE ARE NOT , SINCE YOU CONTRACTED FOR AN OPEN TRUCK, THE FATHER PROCEEDED TO RANT AND RAVE, THAT HE WANTED AN ENCLOSED TRUCK, THE FINAL RESULT WAS THAT THE CUSTOMER CANCELLED THE ORDER. I SAID THAT THERE IS A $200.00 CANCELLATION FEE, [ONCE A TRUCK IS BOOKED]. ACCORDING TO THE CONTRACT TERMS AND CONDITIONS AND HE HUNG UP. WE HAVE ONLY TAKEN THE $200.00 DEPOSIT WHICH WAS FULLY AUTHORIZED AND SIGNED FOR BY THE CUSTOMER. LATER ON WE RECEIVED A COMPLAINT FROM THE BETTER BUSINESS BUREAU, AND ANSWERED IT THE SAME DAY RECEIVED INDICATING THAT THE CUSTOMER WAS AN OUT AND OUT LIAR AND THAT NOWHERE IN THE CONTRACT DID IT INDICATE AN ENCLOSED TRUCK. IT SEEMS THAT THIS CUSTOMER HAS NOTHING ELSE TO DO WITH HIS TIME, BUT TRY TO CAUSE TROUBLE. IF THIS CUSTOMER CONTINUES WITH THESE IDIOTIC ANTICS, WE WILL HAVE NO RECOURSE BUT TO INSTITUTE SUIT AGAINST HIM AND HIS DAUGHTER FOR SLANDER AND HARRASSMENT.