Adam was informed of our refund policy, he did receive a 100% refund of his deposit, but in order to do this, we have to send the order through an audit process which takes between 7 and 10 days from the date the order is cancelled. We do this in order to make sure the customer has not done anything to hinder the vehicle being picked up (i.e., sent a driver away). A refund for the full amount was processed within this time frame, and we appologize for any inconvenience this might have caused. At BT Auto Transport, we value all of our customers. When transporting a vehicle, we believe you should research any company you consider using. We recommend that you do not use propaganda sites where the information may come from competitors, or from companies themselves in the case of good reports. Please consider using the Better Business Bureau where all complaints are verified, validated and resolutions are posted. BT Auto Transport transports thousands of vehicles a year, and have a 99% customer satisfaction rating. By visiting the www.bbbonline.com to research companies you are considering, you will find that we are an industry leader in the transportation industry. You will find that the few complaints against our company that have been filed with the BBB have all been resolved or dismissed. Whatever company you choose to go with, we wish you luck with your move.