Company Response Review Report Review
Awesome Auto Transport Experience

Mali Submitted this review about Awesome Auto Transporters
Review made Live: 1/12/2011 10:43:00 PM
I transported three cars. The price I was quoted and ended up paying was approximately 35% higher despite the fact that the original price was supposed to be "firm". I was told that shipping three cars at one time would really save me money. I did not get this new price until right before the cars were supposed to be picked up. I requested the cars to be at their destination either Saturday or Sunday so pick up could be anytime but delivery needed to be on the weekend. I stressed this numerous times. I got the cars on Tuesday. I was supposed to get an update via email once the cars were shipped and I never received a single update. I found the transport company itself to be better than the broker and the broker's response to my inquiries better before the deposit and worse after the deposit was made.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1200.00
Quote or Order Cost:
$1650

Company Response
kevin from Awesome Auto Transporters Submitted this response.
Response Date: 1/13/2011 9:10:00 PM
Dear Mali I want to apologize for the way that things turned out. Yes i originally quoted you $1200 to ship 3 vehicles 1100 miles. I had a carrier in place only to cancel on me the next day. That happened with 3 different carriers. Upon the third cancelation i called and adivise you of the situation. Fuel pricing skyrocketted to its highest level in a decade. You told me to proceed. You were scheduled for a dec 28th/29th pick up with a sunday January 2nd drop off. I followed up with you and the carrier and everything was set. Unfortunately i scheduled my vacation for dec 27th to Jan 3rd. Both you and the carrier had my cell number and i assumed all was well because i didnt get any calls from either of you. i apologized for not following up better and u can beleive this will never happen again.