Company Response Review Report Review
Bait and Switch

ana Submitted this review about Available Logistics
Review made Live: 10/4/2011 1:07:00 AM
First, Available logistics are brokers. They don't move the car, they post a price on a board, and trucking companies pick it up/deliver it. For this they charge a "broker fee" of $175

I had signed up for one company when I got an email from "larry" (who also answers to Al)claiming there was a cancellation on the route so that to fill the spot he was offering a discount. Received eMails from "Larry" noting "Our prices are straight forward and allow for the trucker and our commission to be paid. Our method of pricing is "guaranteed” and there are no additional charges not like many companies. The price I give you is all-inclusive and includes full insurance free of deductibles and our customized door-to-door executive service. Let's get started today, I gave you a great discount to only $775. The balance of $600 is paid upon delivery."

When i got the contract i saw it said $775 exclusive of broker fees. I called and said that it was to be inclusive. He agreed so I made sure that when the contract that i crossed out the exclusive and wrote in inclusive. They now deny that it holds anything as they did not initial the change.
When they called for the truck they wanted over $1000! They called and yelled at me saying I didn't read the contract (which contradicts everything they say in their eMails about it not changing the price).

They make you pay by check as then you can't dispute the charges afterwards.

I was on and off the phone with them screaming at/harrassing me about how i didn't read the contract and anything I said didn't mean anything. This also continued in email with follow ups of them trying to force me into saying I had the price wrong and should pay more. I wanted to cancal but even if you cancel they still get a $75 administrative fee (which the other brokers don't have)

Horrendous customer service. I have tons of eMail chains to back it up as well. If possible, I'll be taking them to small claims court!

I have eMail chains like you wouldn't believe and just wish i had recorded the phone conversations. My husband couldn't believe what they were saying (had it on speakerphone as I got tired of holding the phone to my ear for so long and was so frustrated in their complete lack of any tact or accountability!)
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42558
Quote or Order Cost:
$775

Company Response
al from Available Logistics Submitted this response.
Response Date: 10/4/2011 9:53:00 AM
again, another liar , they were fully aware of the broker fee, but being the kind of people that they are they do not want to pay it. There is no bait and switch, they do not know what that even means. We e full acknowledgement of the additional 175.00 broker fee, signed by the customer