Company Response Review Report Review
Lots of Problems

Jim Submitted this review about Available Logistics
Review made Live: 8/21/2011 6:48:00 PM
There was allot of problems with this move. The main one was the web site used did not give me the option to in put vehicles running status and I didn't catch this in the contract. Vehicle was picked up on time and the driver didn't have a winch so had to use a towing service to load the car ($75). Then Available Logistics tacked on an addition $175 for non op. That is probably at least $100 overcharge, but since they had the car hostage I had choice but to pay the additional $175. The main problem with A.L. is they are located in NY and it's their style to be rude through the entire shipment and process. When I called to ask about the driver demanding the $75, A.L.told me "your lucky it's only $75, if you read the contract we could charge you an additional $200." The guy Al at A.L. needs to attend a charm and refining school. I found out about the $75 charge from the driver when he was just getting close to the delivery location. Needless to say, I ship allot of cars and if Available Logistics of Glen Cove NY pops up I'll move on to the next company.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42476
Quote or Order Cost:
$740

Company Response
al from Available Logistics Submitted this response.
Response Date: 9/6/2011 2:29:00 PM
There is certainly a place on the forms to indicate whether the car runs or not., this is just an excuse that the customer is making, the poor driver went to pickup the car on the premise that the car ran, if we would have known that it did not run we could have sent a truck with a winch. Every site that this customer could go to indicates running or not running. We did nothing wrong the customer did not tell us the truth about the car so that we could have sent the proper truck, but I guess that deceiving us was easier and would save him money. Needless to say a deceiving customer such as this should not be shipping cars and deceiving the transporters by his lies. I guess that it is better to be a liar like the customer.