"Beware of AutoStar Transport Express: A Disappointing Car Shipping Experience with Damages, Poor Communication"
Raghu V
Submitted this review about
AutoStar Transport Express
Review made Live: 8/5/2024 3:41:00 PM
I recently used AutoStar Transport Express to ship my car from NY to TX, and it was a very disappointing experience. Initially, the sales representative, Demitri, offered a seemingly great deal and promised delivery within 3-4 days. However, the reality was far from what was promised.
The company assigned inexperienced drivers and unreliable trucking companies, which led to significant damage to my vehicle. When my car finally arrived, it had several dents and damaged parts. The car was left in a PA lot during transport, where someone attempted to break into it. The trucking company tried to hide this by doing a poor dent repair job on the driver’s side pillar and left all damages on the passenger side untouched. Despite having insurance coverage, the resolution process was a nightmare.
Communication throughout the ordeal was poor and I received false updates about the delivery. At one point, I was asked to pay an additional $500 by the trucking company Aslam LLC ( +1-717-703-9787) - Mukhammadsoil Yuldashev, and AutoStar Transport was unavailable after 5 PM EST on Saturday, 06/08/2024. The initial delivery date was 06/09/2024, but the trucking company driver called me on 06/08/2024, threatening to leave my car in the PA lot if I did not pay the extra fee due to items in my car. Feeling pressured, I paid the extra fee to ensure my car's delivery which was delivered on 06/12/2024 after 3 days of intial delivery.
Once the case was assigned to the trucking company's insurance, Great American Insurance Group (Luc Nguyen, 513-412-9896), the process became even more frustrating. They assessed $9059 worth of damages. Although initially helpful, they clearly aligned with the trucking company, Aslam LLC, and its drivers.
AutoStar's terms and conditions seemed to absolve them of any responsibility. Even after noting the damage on the bill of lading, the claims process was lengthy and frustrating. Despite submitting ample proof, including messages, calls, photos, and videos, they suggested using my own insurance for the damages. The bill of lading lacked proper documentation, making it easier for them to deny responsibility.
Overall, my experience with AutoStar Transport Express was extremely disappointing. I would not recommend their services due to poor communication, unreliable partners, and the hassle involved in resolving issues. Beware of AutoStar Transport Express, Aslam LLC, and Great American Insurance Group, as they do not stand behind their promises or support their customers.
I would like to thank Monica from AutoStar Transport Express customer support, who helped me reach the trucking company's insurance. However, AutoStar's promise of insurance coverage is meaningless unless the trucking company and their insurance accept the claim, as AutoStar clearly states they are not responsible for any damages. If you give them a 1-star review, they start calling and accusing you of doing it for charging you extra. It’s absurd to think anyone would damage their own vehicle for a mere $400.
Before you proceed with shipping your car using this company, I strongly advise you to read the 1-star reviews. Many customers have reported similar issues, where they ended up paying out of pocket for damages caused by the trucking companies and Autostar Transport Express. It appears to be a shady business where both the trucking companies and brokers, like Autostar, profit at the expense of their customers.
