Company Response Review Report Review
Got the job done and my car arrived safely

Zach Submitted this review about AutoStar Transport Express
Review made Live: 7/25/2024 3:38:00 PM
Max at Autostar hooked me up and got my car from Maryland to Guam without much issues. The one issue was it cost an extra $100 week of because they couldn't find someone to transport to Long Beach for agreed price and I was promised door pickup, but the driver couldn't enter the neighborhood because of the size of the truck and he double booked having someone else drop a car off to him as well. Wasn't a fan of my wife dealing with this while I was out of town. So understand going in , logistics can change and door pickup isn't guaranteed. But my car did arrive without any issues after pickup.
Shipment Details
Origin:
California, Maryland 20619
Pickup:
Late
Destination:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15963597
Quote or Order Cost:
$5000

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 7/26/2024 12:01:00 AM
From Max Montalvo @ 786-228-5246: Hello Zach, Thank you for the review! much appreciated. We pride ourselves on great customer service from our office and the carriers’ drivers. I'm glad you were happy with the service. My apologies for the mishaps, but sometimes the driver will show up with a large truck (cross-country trips usually, it’s a semi-truck) and we need to coordinate a meeting point. I am happy that it all worked out in the end! Remember Zach, if you or anyone else you know needs to transport a vehicle in the future, please feel free to give them my contact information: +1 786-228-5246 or email me at max.montalvo@autostartransport.com. Thank you again for choosing Autostar Transport Express, Best Regards.