Great customer service

Ernest Lum Submitted this review about AutoStar Transport Express
Review made Live: 11/18/2014 1:29:00 PM
Barry Courts was very knowledgeable and guiding in the transport of my car from South Carolina to California. I had wanted to have an enclosed trailer to move my car. After a couple of hours evaluating the transport situation from South Carolina to California, Barry explained the difficulty of getting an enclosed trailer move at that time. In considering the potential delay of going enclosed and the option of going with an open trailer, I decided to use and open trailer. Barry had the pickup of the car schedule for two days after that. I am very pleased with the performance of Barry Courts and Autostar Transport & Logistics. I will definitely contact Barry if I need to transport a car in the future.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 11/18/2014 4:06:00 PM
From Barry Courts, 888-802-8250 ext 2229. Thanks you very much for taking your time in leaving me a review Ernie!!! As Ernie said, he wanted the vehicle transported in an enclosed carrier since his Mustang is in great shape and he did not want to risk it getting damaged along the way. I explained that the location in South Carolina where he needed the car picked up was not good at all for finding a driver with an enclosed carrier, but that for an open carrier we would find a driver lots quicker. I also explained we work with 95% rated drivers or above, and that his car would arrive in great condition. He trusted me and decided to ship it in an enclosed carrier. I found a confirmed driver that same day who would pick the car up 2 days later so we got everything set up and he did get the car delivered in great condition. Furthermore, it was a great pleasure working with Ernie since he was very willing to listen and help me out the best he could. If you need any vehicles transported in the future, or you know of anyone who needs to transport a car, please give them my number or contact me by email at barry.courts@autostartransport.com.