Company Response Review Report Review
Fantastic Work

Marron Submitted this review about AutoStar Transport Express
Review made Live: 10/24/2013 1:52:00 PM
I had received several quotes from different companies to transport the vehicle. I received a very low quote from one company and started working with them. I won't give their company name because I'm willing to bet it was just this particular person who is to blame. That original quote was increased by around $150 and then threatened me with a cancellation charge when i told her i couldn't afford that amount. I felt like i was being strong armed. I was never told there are fluctuations in prices...that's why you gotta read the fine print.

That's when I called Drew. He was great over the phone and a true business man. He helped match that other company's price and even got it lower for me. He worked with me through the entire process and made me feel confident.

This was my first experience with transporting a vehicle. The first company was an absolute nightmare to deal with. The lady I spoke to was a good scammer and became very rude as our conversations went on. Though i still had to pay $75 cancellation charge, I was more than happy to pay it just to get rid of that company and to work with Drew...I should thank the other company because if it wasn't for their poor service then i wouldn't of called Drew.

Drew took over right away and set up a transport with a great trucking company in minutes.

To anyone who is going to have a car transported: Do not always go with the cheapest company. They will probably jack up the price on you and then charge you a cancellation charge. Take my advice. You get what you pay for.

Go with quality people, like Drew Robinson, who doesn't cheat people and do all they can to make the customer happy.

If I need to have another car shipped, I will be calling Drew Robinson.

Thank you DREW!! A++++++++++++++++++++++++++++++++++++++++
Shipment Details
Origin State:
Iowa
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
475831-QG
Quote or Order Cost:
$900

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/28/2013 3:29:00 PM
From Drew: Hello Marron, THANK YOU for the great review! I am happy we were able to make this such a smooth and affordable transport for you. Sadly, your situation is a situation we come upon on a daily basis in this industry. There are a lot of companies in this industry which makes it very important to make sure you know you are with a reputable 5 star rated company. Here at Autostar Transport and Logistics, we give you honest prices in which we know we will be able to move your vehicle when it needs to be moved. At times, we are able to beat our own quotes and provide you with a below average price, which is what we strive to do. If you ever need to transport another vehicle I would be happy to be of assistance. You can always reach me at 888-802-8250 ext. 2240 or by email at Drew.Robinson@Autostartransport.com