Mr. Egan's "facts" have strayed a tremendous distance from the truth. Shortly after delivery of the vehicle on 8/27/07, we initiated contact to do a follow-up with Mr. Egan. At that time, he stated he thought there might be damage to the car and would call back after confirming the information with his client. Two days later, he contacted us and we initiated standard procedures to file a claim, which included 1 email with the photos and a fax with the bill of lading and a copy of the signed inspection sheet. We sent him a copy of the carrier's insurance information, as it is illegal for us to file the claim on behalf of the client. Furthermore, the delivery inspection sheet signed by Mr. Egan's client acknowledges there was no damage to the vehicle. After reviewing the information, our office contacted Mr. Egan to advise him that there was little chance the insurance company would accept his claim, though he should feel free to pursue it if he desired. That was the last time we heard from Mr. Egan (09/03/2007). The entire process and his contact with AutoStar consisted of 5 phone calls, 1 fax and 1 email. He has not contacted our office once in the many months since this occurred, and it is unfortunate he now wishes to smear our name because things did not go his way with the insurance company. If damage accrues in transit, it is required that it be noted on the inspection sheet, otherwise anyone can perpetrate insurance fraud and seek reimbursement for previous damages. Shipping 35 cars a year, Mr. Egan should already be aware of this fact. Mike Cannon Operations Manager AutoStar Transport & Logistics 850-391-3061