Transport of Vehicle

Leo Escobar Submitted this review about AutoStar Transport Express
Review made Live: 2/16/2012 10:50:00 AM
Overall experience was good. The only problem was that the original quote was for $675 and we had agreed to do the move for that amount, and then I was called to inform me that it was going to be another $100 for the move after we had agreed to the $675 price.
I think you should have honored the original quote since both parties had agreed to that price.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/16/2012 12:18:00 PM
Ouch, Leo you are my first 4 star review. I am glad you are happy with the service overall. I would like to say though, that we did talk about the original quote being low by as much as $200 since the vehicle was going to Marathon, an almost impossible place (in the middle of the Florida Keys) to move a vehicle to. The first carrier we found agreed to just $100 more, and you decided to accept it - we did not obligate you to pay this. All of these arrangements took place before you signed the contract and before you made any payments. I also reduced our fee by $25 purely as a gesture of good will. Anyway, you were perfectly pleasant to work with, and I hope if you do need to move a car again, that you will call me first. Sincere regards, Ben Moreira (888) 802-8250 Ext. 2252 Ben.moreira@autostartransport.com