Company Response Review Report Review
acceptable

MS Submitted this review about AutoStar Transport Express
Review made Live: 1/30/2012 7:50:00 PM
So the pick up was four days later than expected and then delivery a day earlier than expected (based on late pick up) but it all worked out fine in the end. The price was competitive and the service within acceptable realms. The most important thing is to understand the need for flexibility on timing (on your end as the customer) which was not made immediately clear to me until I read the contract.
Shipment Details
Origin State:
New Mexico
Pickup:
Late
Destination State:
New York
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Harris
Quote or Order Cost:
$650

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/1/2012 3:38:00 PM
Hi Amber, Thank you for your good review. We appreciate all feedback from our customers. I am sorry it was not clear for you about the shipping dates. Based on our phone conversations, I had explained that most vehicles are picked up within 3-5 days from the 1st available date, and yours was picked up on the 4th day, even though the contract does allow for 10 business days. I am glad that finally everything worked out OK, and would look forward to serving any transport needs you may have in the future. Joe Meli 888-802-8250 ext 2244 joe.meli@autostartransport.com