Company Response Review Report Review
Beyond Professional service, Not Just professional

KP Submitted this review about AutoStar Transport Express
Review made Live: 11/13/2011 9:58:00 PM
First, i would say sorry to Alex, that i couldn't post review sooner, had so many things going then i had forgot.
Anyway, i had to ship car from las vegas, NV to texas . I had got several quotes from different companies but after reading many reviews that people get stuck after paying deposit first so i was concerned. I was in no hurry to ship my car but sooner was better, so i had explained it to ALEX that i would give my credit card info. once he find carrier , other thing the town i was shipping my car wasn't realy close to major freeway.I was in touch with Alex regularly, he reconized me without me giving him my name every time i called. After about couple weeks he called me and said he has carrier ready to pick up my car today, i gave him creditcard and other info and car was picked up in 6-7 hours. He had found 'Closed Carrier' so the quote went up just a little than original quote but still it was about Same or may be Less than other companies they had quoted for 'Open Carrier'. My car was picked up on friday evening and delivered on sunday. Alex was more than proffesional, courteous. He explained me things honestly every time i talked with him. I might need to ship car again and Defenetly i would call 'Alex' when i have to ship my car,would not hesitate to give my credit card info in advance as it suppose to. IF I HAD OPTION,
I WOULD GIVE MORE THAN 5 STAR for my shipping experience with Alex!!!!!
Thanks Alex, KP(Gayatri)
Shipment Details
Origin State:
Nevada
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
206471-ZY
Quote or Order Cost:
$750

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 11/16/2011 12:00:00 PM
Gayatri, Thank you so much for your kind review. I remember your order far too well; I believe I made it a habit to call a minimum of 3 carriers a day for the entire month until I found someone to take your vehicle. At the end of the day your patience and my persistence paid off and we were able to get your vehicle shipped for a great price! Thank you for recognizing all the effort put forth into shipping your car. I pride myself on my professionalism and my service, and it would be a pleasure to assist you again in the future. Never hesitate to contact me if you or someone you know needs transport assistance. All the best to you and your family, Alexander Rera. 888-802-8250 ext 2243, Alexander.Rera@autostartransport.com