AutoStar takes every complaint and concern with every customer and carrier very seriously, in order that we may learn from our mistakes and build a better, stronger company with the highest level of standards in the industry. To this end, ALL phone conversations are recorded for training and quality assurance. In reviewing the above complaint, we found that the agent that placed the order with Mr. Bill Lee explained the process quite thoroughly, and went over the payment options with him no less than three times on the phone. Mr. Lee then received an email notification of his order being placed, along with the written contract and terms and conditions that also state the available payment methods. We also contacted the carrier, Mr. Rooster's, to make sure they had given proper notification to the client before delivery. Greg Robertsen, the driver, called the delivery contact, 19 year old Chris Lee, Bill's son, 24 hours prior to delivery and went over again with him the amount due as cash, cashier's check, or money order. The day of delivery, Greg again called Chris and reiterated the payment methods and scheduled the time for delivery. However, when Greg arrived at 8:30 am in Ohio, for some reason Chris did not have the payment ready for the carrier, and then called his father, Bill, in San Diego at 5:30 in the morning. I am sorry that Bill feels our communication is poor, but I have to disagree. I wish Bill Lee the best in his future endeavors, whether based on verbal or written agreements, though I am not sure either will be of much help to him. Best regards, Mike Cannon 888-802-8250 ext 2222 cannon@autostartransport.com