Company Response Review Report Review
1400+ mile transport of 4300lb Station Wagon

Paul Van Kirk Submitted this review about AutoStar Transport Express
Review made Live: 10/27/2011 11:08:00 AM
After checking with U-Ship (which I had used successfully twice previously, but both independent carriers were unavailable) I decided to see what success I could have working with a broker. I filled out quote forms on several different sites on a Friday.

the following Saturday morning I was contacted by Alex Rera who spent as much time as I needed to be comfortable with Autostar and working with a broker. I challenged him with some tough questions and he answered them honestly, and his salesmanship is a major reason for my selection of Autostar.

The quote I received was the second best price from several, but Autostar was first to respond by more than 24 hours, and the only call I received on the weekend. Two others called but not until the following Monday.

Alex was quick to respond if I didn't reach him when I called, and when Alex wasn't there and I needed to speak with someone, I got a call back from someone rather than be left to sit in his voicemail. Autostar did not charge my deposit until a carrier was booked, and the carrier did not collect payment until the vehicle was delivered.

The only negative I had working with Autostar was the web form for the quote. It didn't show my exact vehicle and I had to best guess the next closest application.

I would definitely use Autostar again as they are a service oriented company and do their job well and at a very competitive rate. Aside from using Autostar to help transport my car, I have no affiliation with them or any other transport company, and I am not being paid for my review. I support businesses that do well by saying nice things about them and rewarding them with my business in the future.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Michigan
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Rera
Quote or Order Cost:
$750

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 11/1/2011 1:37:00 PM
Paul, WOW what a flattering review. Thank you! You hit the nail on the head, AutoStar understands that the one competitive advantage we have against any competition is our great staff and customer service they provide. We believe in transparency and honesty in everything we do. I am happy that we were able to reflect it properly once more. Please don’t hesitate to contact me with any future transportation needs and questions. I wish you all the best and I hope you enjoy cruising around in the WAGON! Best Regards, Alexander Rera 888-802-8250 ext 2243, Alexander.Rera@autostartransport.com