Review of TDK

W. Hunter Submitted this review about AutoStar Transport Express
Review made Live: 9/8/2011 9:04:00 PM
TDK was quite easy to work with. The driver Rick did a great job of maneuvering down my dead end street in the Keys and was very careful getting my TR6 on the truck and chained down properly. It did take 11 days to get it to Michigan but it was over the Labor Day Holiday and the main dispatcher was out of the office. (That's why they were downgraded on the knowledgeable category). I would not hesitate to use them again.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 9/9/2011 2:08:00 PM
Walt, thank you for your review. I am thrilled your vehicle was delivered considering the many challenges we faced. As you recall, the original quote we provided was based on a pick up and delivery address quite different from where you actually needed your inoperable vehicle transported. In fact, it was over 70 miles further than we had originally quoted, and was to be picked up on the Florida Keys- an area where most carriers apply a premium of $100-150 due to the difficulty in navigating the narrow highway there. At AutoStar we worked diligently for weeks in arranging transport at the price we had originally quoted, even though the locations were different due to no error or fault on our part. It seems that your review, for the most part, is feedback on the carrier, which we do appreciate. I am glad that you acknowledge that though the carrier took several days to deliver your vehicle, this was due to the 3 day Labor Day Weekend. I do hope that you recognize that all of us at AutoStar, from the owner, to supervisors, to our customer service team, and I worked very hard on arranging this transport and kept it at a price that did involve other issues that we were unaware of when we provided you our quote. All the best from all of us at AutoStar! Brian Douglas, 888 802 8250 x2245 or brian.douglas@autostartransport.com