Company Response Review Report Review
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Frank Submitted this review about AutoStar Transport Express
Review made Live: 7/12/2011 1:39:00 PM
I have moved many vehicles in the past 20 years. Hiring someone that you do not know to do this for you is nerve-wracking at best. You fear that the vehicle will end up in some body shop being repainted a new color and the VIN being changed for later sale. You wonder if the vehicle will arrive in the same condition as you left it. I have never had a vehicle stolen but in past experiences had a vehicle bumped around so much as to have the battery tip over ruining a paint job on the vehicle below mine, and had a front windshield busted out and replaced without contacting me (while the vehicle was enroute). These sorts of things depend upon the experience of the truck driver.

The auto transport broker that I used this time was AutoStar Transport and Logistics. This auto move was one of the very best to date. Jose, my personal broker, did a fine job of managing arranging for a truck, informing me of needed information, and then passing me off to the trucking company. The truck arrived the first day of the range that I was given and was delivered right on time. The only things I had to do once the vehicles were rolled off the trailer was pay the driver and wash the road grime off. I recommend this company.

Regards,
Frank
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
South Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
175251-TE
Quote or Order Cost:
$2000

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 7/13/2011 10:15:00 AM
Hi Frank! Thanks so much for the review! I’m pleased to know you had a good experience. Our team works hard to not become one of those horror story companies. We hear what our customers have gone through and immediately know we have to do our best to make them know this time it is different. That now they have a reliable, honest and trustworthy company on their side. Thanks again Frank, it was a pleasure to work with you. Jose @ 888-802-8250 ext 2229 - jose.luna@autostartransport.com.