This one is completely my fault. Not because of the damage but because of my lack of knowledge on how to handle the situation. The carrier had a clause in his agreement with the customer that doesn't cover damage to soft top convertibles. I wish I could have done something more to help out and as our company continues to grow I plan to make it my mission to acquire enough funds to just fix the top as a courtesy especially because Peter came as a recommendation from a friend. I don't respond to these things to make excuses, I only do so to explain each situation.