Company Response Review Report Review
customer service is working hard to improve

jd Submitted this review about Auto Transport 123
Review made Live: 6/11/2018 5:29:00 PM
Customer service manager called me & we worked out. Customer service does care and is working hard to improve communications. I gave NO stars because I couldn't give less. They were given 2 weeks to meet a 2 day window and they managed to find every excuse possible to be 7 days late. this cost me a vehicle rental for $550. They also do not believe in communications after you sign their paperwork. I called 4 days before the end of my window to make sure they could make the delivery from Florida to Baltimore. they said no problem. I called 3 days before because I’m told it was a three-day trip. I told them I could cancel & fly down & pick up the car myself. again, no they said "no problem" & threatened cancellation charges, the nerve! They did not perform & they were going to charge me a cancellation fee! they never called me! The day before my drop-dead delivery date I called them to find out it would be delayed yet another 2 days because their truck had trouble. So, I get my vehicle 7 days late- I pay car rental for a 3-day trip & "that's not a problem it will only be a few days late” to quote them.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2431775-AT
Quote or Order Cost:
$975

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 6/12/2018 2:08:00 PM
While we strive to provide excellent customer service, we are sorry to hear you are dissatisfied with the service received. Your order was placed in our office on 5/23 with availability for pick up beginning 06/02/2018 - Vehicle was scheduled within two days of availability 1st. Avail: 06/04/2018 Load: 06/06/2018 - Unfortunately due to DOT regulations the driver assigned was delayed with pick up until 06/10/2018 and delivered on 06/11/2018 from FL to MD - We apologize for any inconvenience this may have caused, and understand transportation is extremely important. We are glad you received your Vehicle safety. Respectfully, Auto Transport 123