Company Response Review Report Review
Sleazy Company

Aaron Kass Submitted this review about Auto Transport 123
Review made Live: 1/30/2017 2:50:00 PM
Nightmare company… avoid them at all cost. Sleazy shysters. Arranged a transport of my 2015 BMW from Santa Monica, CA to Fort Collins, CO. They said it would take 72 hours to find a truck. It actually took nearly 5 days. The truck picked up my BMW on 1/20/17. They told me they’d have my car in Fort Collins within 48 hours. Never happened. After repeated lies about the whereabouts of my vehicle, the trucker stopped communicating with me after 2 days on the road. It took me nearly a full day to finally get them to return my calls and admit to where my car was. Turns out their driver had an accident, fled the scene, and dumped my car in a hotel parking lot, leaving the keys shoved in the tail pipe. Total damage to my BMW: over $8,000! When I contacted this company asking for a full refund of my $200 deposit, the rep rudely refused, telling me to sort it out with the truck driver. This company should be run out of business… don’t ever use them!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$750
Quote or Order Cost:
$750

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 1/30/2017 9:10:00 PM
Alan, we have offered to refund the deposit several times, even though we are NOT contracted to do so... we also apologized immensely for this issue that you had with the carrier thankfully as per our discussions- you are fully covered by insurance and this was addressed immediately. we are so sorry for this drivers behavior and lack of integrity- it is misrepresentation of our company as a whole and unfortunately we acknowledge that this is a RARE and unfortunate case- if there is anything we can do please let us know .