Review Report Review
motorcycle transport

jon Geary Submitted this review about Auto Transport 123
Review made Live: 10/10/2015 12:12:00 AM
firstly autotransport123 is a BROKER. They are not a Transport company. I don't care what the website says or anything. The actual transport company was Bruno777Inc. Apparently no one at Bruno speaks english very well at all.
I called Autotransport123 for a quote. I spoke with a Dan Fisher and got a quote. I told Dan I would call back in a few hours, after speaking with the actual customer who needed the bike shipped. 15 minuets later Dan was on the phone talking a mile a minuet asking if I had talked to the customer. Apparently Dan can't listen, he only talks. Dan can't spell either. So finally the deal is made and all is supposed to be well. Friday, 20 minuets to 5pm, AFTER the bike was picked up in the morning, Dan calls up and leaves a message that my credit card is no good and something about not transporting the bike. (this is after he told me everything is good the day before)... I call the card company and no one from Autotransport123 tried to put a charge through. Obviously not only can't Dan spell, he can't write numbers down well either. So after calling the card company, at about 5 minuets to 5pm I try to get a hold of Dan. Dan has supposedly left already for the day, even though I believe it was Dan who at one point answered the phone, said he wasn't there and put me through to voice mail. So I got through to some one in Washington state at the company and pretty much got things straightened out. Who ever I spoke to there at least knew how to listen and wasn't just talking to hear themselves talk. ALTHOUGH I called back Saturday morning and still the right hand had little clue of what the left hand was doing at autotransport123. BTW while talking to Dan he was insistent on how I was also going to leave a 5 star rating here. Long story short the bike did arrive here. Then the day after the bike got here Janine Hecht calls to tell me how to leave the 5 star rating and guide me through it. I hung the phone up. I'm not leaving a 5 star rating. If anyone should be rated it should be Bruno 777 since they are the transport company. Next time I'm simply going to drive up to NJ and bring the other 2 bikes back here myself and do away with all the nonsense from autotransport123.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
Texas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
967346-LT
Quote or Order Cost:
$695