Please read this before any others. Honest unpaid review
Gregg D
Submitted this review about
Auto Transport 123
Review made Live: 7/31/2015 5:01:00 PM
Order 874154-BT
They were to pick up a car of mine in N. CA at my residence, take it to the port, ship to Hawaii, then deliver to my new residence. It was a know non-op car.. classic collector's dream, a 1972 BMW "2002" round tail light model. This was not just some car I threw money at either. I hunted for 10 years to find one. I put a year of work into it to rebuild. I scoured the world for hundreds of parts to rebuild her back to better than new. They had a week to pick it up until I moved, said "No problem, give us 1-3 days". A week went by, and I was forced to catch an already scheduled flight to HI. Now I'm not there, still no word, car is still sitting in CA. I call them to see what's up, and they have basically been sitting on their hands doing nothing because I was "mis-quoted". Okay, originally quoted $1775, now they want $2050. I am SO desperate at this point I say okay just make it happen.
Another 3 business days (not even including the 2 weekend days tow drivers work regardless) goes by and still nothing. Now I am absolutely furious. After calling multiple times a day and speaking to 3 people, I finally get it picked up after 12 total days. Success? Of course not. Tow driver gets the car to port, they have not booked it properly, now they want $3600 plus. By the way the tow driver has been sitting on a 100+ degree parking lot for 3 hours while they refuse his calls or just hang up on him. He has no choice but to leave and store my car, as it's getting so much attention it's about to be stolen off the truck if he's not right next to it. On the phone they again just tell you what you want to hear, then do whatever the hell they please. They say "No problem, we'll work this out for you no matter what. We don't even want to make a dollar at this point, we just want it out of our hair".
What do they do while I am asleep? They go ahead and pay themselves in full, I suppose for a job well done... right? Now another $1650 gone from my bank account, a grand total of $2050. My car has not left 45 miles of my driveway even. They're not paying and will not pay the tow driver, so now he owns my car by law. Fees and storage are in my name now, even though they did this horribly botched deal, and he's going to lien sale my car in order to get the money THEY owe him.
