Company Response Review Report Review
Actual transporter was great, AT123=Worst Ever

William Pendleton Submitted this review about Auto Transport 123
Review made Live: 10/15/2014 2:42:00 PM
Technically AT123 met all of their contractual obligations to me. I cannot say that they legally violated anything. However, their salesman promised me that my car would be picked up in 3 days or less, with a quote "High likelihood it would be picked up the first day". This did not happen, it took 5 days. He also swore up and down they were not a broker, and that they only used certain drivers, which is also complete BS.

When I called on Thursday, I could not get the salesperson I had spoken to, so I called the other number he gave me and got Janine. Oh holy crap do you not want to deal with Janine. At the first mention of my dissatisfaction with the pick up delay, she began yelling at me about reading my contract. I said, I know what the contract says, but your sales rep promised me 3 days or less. She then essentially told me "sucks to be you" and asked if I wanted to cancel, and they would keep my deposit. Of course I did not want to lose the deposit so I left it at that. I lived in NYC for a couple years so I am used to their manner of speaking, but this lady takes the cake as one of the single most heinous harpies I have ever had the displeasure of speaking to on the phone.

The actual shipping portion(not AT123) went fine, guy was fast, car had no damage, paid and good to go. Wish I knew what his company name was so I could give him 5 stars.

After the shipment was complete, Janine calls me back in her Marissa Tomei/My Cousin Vinny voice from hell and tells me to fill out a review. If I fill out a review and give them five stars, my salesman will win a contest! And I also get to enter a raffle and if I win I get my deposit back! How unbelievably shady is that? Give us 5 stars, to enter a raffle, to get your 150 bucks back. Wow. Does transport reviews know about this? They are about to.

Stay away. Stay far, far, away.

(Oh yeah and even though they show up as 24 hours on some websites, they are not. You will not get anyone to answer anything on Saturday or Sunday. I was fed a whole line of BS about being able to track my vehicle the whole way, completely not true.)

Update 2: Since I posted this review, AT123 has called both my personal cell and my business cell phone. On my personal cell alone, they called 16 times in less than 10 minutes, and an additional 4 times on my business cell. I let it go because I was curious how long they would keep it up. I have the screenshots to prove it!

Update 3: More calls from an unknown New York cell phone which I obviously did not answer.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
615927
Quote or Order Cost:
$925

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 10/15/2014 3:34:00 PM
We apologize if you didn't like our accents William. We did call you to simply apologize because we strive for excellent customer satisfaction. As you stated we are glad your car was delivered safely, with zero damage, on time, at your guaranteed rate as always!