***Call/Text Travis @ 617-213-6860***For a free Quote* Javier, I am sorry that you didn't understand the standard window for the level of service you provided. I did make sure you mention that to you that the average time to find a carrier is 1-10 business days, also that dates are not guarantees. Its also noted in the the #1 term on our terms and conditions. You placed your order on the 13th of Jan, today is the 21 so we are still within that window for pick up time frame. When it comes to paying extra.. You have the right to add funds to your order at any time to speed up the process. The more you offer a carrier the faster a carrier is typically found as they will always take a vehicle paying more than a vehicle who is paying less. We did not tell you that you had to pay more.. When you spoke to my supervisor today, you told her that it just needed to be picked up by the end of the month, so that is still another week we could have been looking for a carrier for you. Again I am sorry that you didn't understand how the process works, but we did go over everything by phone, and its also in the terms that we send you when you place the order that we ask you to look over. I wish you well.