Company Response
Terry Williams from
Auto Shipping Group LLC Submitted this response.
Response Date: 9/1/2017 9:33:00 PM
First I want to thank you WYK for letting me help you with your relocation. I am thankful you do not hold me or my company ASG responsible for actions that happened during transport. However, I do want to address the issues in this review. First I want to apologize for the delay in delivery and the time you were notified. This carrier had encountered transmission issues while on the road. They were waiting on a carrier which would have been 6 days out until the owner of the company (Slava) stepped in and called you. He did say he could have the car delivered in two days. You advised him you were not able to wait for delivery and you would drive to pick up the car. I had already talked to the owner of the company and he said he would compensate you whatever you wanted off your carrier fee due to the inconvenience. When he asked you want you wanted you felt like $250.00 was fair so that is what he took off. He called his driver and let him know. While we never want a carrier to have truck issues sometimes this is not the case. They are on the road at a very fast pace for 5 months and they do their best to maintain the trucks which also includes making stops for a repair if needed. Again I am sorry for the the delay but it was not intentional or deliberate in anyway. The carrier made every effort to compensate for an unfortunate situation.
Brenda Romine 360.255.7438.....brenda@autoshippinggroup.com