Company Response Review Report Review
Kimberly Freiley - 360-200-6854

CB Submitted this review about Auto Shipping Group LLC
Review made Live: 1/24/2017 2:48:00 PM
I definitely recommend Auto Shipping Group- Kimberly is great and made the process just about as easy as it could be.

She's up front, & followed through on what she said she could do. She seemed to work really hard on my behalf to schedule the pickup to fit my narrow calendar - and I really appreciated her efforts. Unlike a bad experience with another shipper, she clearly communicated, seemed to be my advocate, didn't throw confusing price garble at me - and my car got there in one piece. I also like that she delivered a great service, and didn't ask me to review it until the whole process was done. (Other guys will try to get you to sign a blood oath up front that you'll go give them great reviews, then drop you like a rock once they've let you down. Feels manipulative. Another kudos to Kim).

My only B+ (rather than A+) grade was during the actual shipping process itself, I tried to get hold of her to iron out a small mixup (there were two identical car pickup trucks in the meeting spot!) and couldn't get hold of her. A very minor piece of feedback, but I'd recommend being on call when the shipping pickup itself is scheduled (if that's possible). I realize the pickup itself is the responsibility of the shipper, but just a thought to make sure the customer feels at ease throughout the process.

I would DEFINITELY use Auto Shipping Group again.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1028123
Quote or Order Cost:
$1350

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 1/24/2017 8:30:00 PM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL, TEXT OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY GOING ON 10 YEARS NOW! A+ ACCREDITED! Casey, I'm so sorry you couldn't get a hold of me. I honestly don't know when that was because there is nothing noted that you tried to reach me. Hopefully whomever helped you was able to take care of the issue. If there is anything else I can do for you please let me know!