Company Response Review Report Review
Personal vehicle transport

Katherine Hamilton Submitted this review about Auto Shipping Group LLC
Review made Live: 12/4/2016 1:20:00 PM
I had never transported a car before so was leery, especially when I began to read about transporters and discovered scams were frequent in the business. I asked for a quote on one website and was immediately inundated with emails and phone calls at all hours of the day and night from a whole variety of transporters who could pick up my car "immediately." Ultimately I checked on line with consumer affairs websites and they listed Magic Carpet Auto Shipping Group Inc (Auto Transport) as the best of a group of reputable transporters. So I called and talked to Felicia Williams and she answered all my questions and put my mind at ease. She calculated the cost based on the information she took from me and immediately quoted me a price (which she explained in detail) and followed up with a written invoice via email. Since I was not going to be available to receive the car until December 2 in Portland Oregon, I was a little uncertain when to say my car was available for pickup. Ultimately I settled on November 21, and on that very same day Felicia called to tell me who would be transporting my car. After communicating with the transport company, I was given a window for the pickup and the transporters arrived promptly and at the time agreed upon. A careful inventory was made of my car's condition, and the transport drove away. I next saw my vehicle on December 2, the date we had agreed upon for delivery. I received a call from the transporter early in the day and was told when the car would be delivered. The car was indeed delivered at the time stated and I was happy to see it was in the same condition as when I gave it to them. At all times during the transport, I knew I could contact Felicia and she would cheerfully and promptly answer any questions I might have. She was a joy to work with and I really appreciated having her in my corner and helping me through the process. I would not hesitate to call Auto Transport again if I ever find myself needing to transport my personal vehicle.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Oregon
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1027160
Quote or Order Cost:
$673

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 12/6/2016 2:19:00 AM
** Call FELICIA @ (602) 428-6872 on her direct line from 6-3pm PST or text her anytime , felicia@autoshippinggroup.com ** Auto Shipping Group is A+ Rated and Accredited with Better Business Bureau ** Military and Student Discounts Available **