Good experience with Auto Shipping Group Inc
Surojit Roy
Submitted this review about
Auto Shipping Group LLC
Review made Live: 7/11/2015 5:09:00 PM
My experience with Auto Shipping Inc and with their Sales representative Felicia Williams was good with no issues/concerns. Overall I am happy and would surely recommend shippers to count in Auto Shipping / Felicia Williams for their vehicle shipment before making the final decision/selection. I will share my experience from the beginning till end to the best possible, as I believe this would help other shippers while exploring carrier/brokers for shipping their vehicles. When I reached out to Auto Shipping Inc., Felicia Williams was assigned to me as the Sales Rep. She was very kind and patient to explain in very detail how this business actually operates/different options for shipment, etc, etc. This was the first time I was shipping my vehicle and thus all the info was very helpful. To be honest this whole industry is full of dis-honest people, negative to no focus on customer experience, and all sorts of terrible aspects that you can ever imagine, is prevalent in this line of business. Felicia was, perhaps great in sealing the deal and convincing me to ship using Auto Shipping Inc. Felicia was very proactive and kept me informed on the progress and two weeks prior to my informed ready date for pickup (June 26th), I started getting text messages from Felicia that they are working on assigning the truck/driver/carrier co. I got the text at a regular interval of 3-4 days (June 16th, 19th, 23rd). While the messages were the same (perhaps a copy-paste) but she kept me engaged. Since I mentioned to them the ready date as June 26th, I was slightly impatient as I wanted to know the pickup date (I chose standard which gives a window of 1 to 10 days). I wasn't concerned about which exact date it is picked up but definitely wanted to know at that point in time the date even if it was 10 days later pickup. Since I was moving from OH to MA on 29th, I needed to make sure everything is planned well. So I responded to Felicia's texts from June 19th about when I can be informed on the pick up date. On June 23rd I asked Felicia to inform me the date of pickup and I was told that it is much to do with the truck dispatch. So I believe it is always at the 11th hour you would come to know when the pickup will happen. Hence, it would definitely be tough to plan ahead of time. On 24th June, when I texted Felicia asking about the pickup date, she was able to confirm the pickup. The price I received when I booked through Auto Shipping Inc. was $760 (standard) but it went up by $48 and the new price was $808. Yes it was definitely a surprise to me. On inquiring about the rate change, the response was something like this - "you're wanting pickup in 2 days and constantly texting about getting it assigned, it is dispatched now and I have your update, Ty". This was surely a shocker because so far the conversations were very polite/professional and in a way that a customer would want to be treated. This message was more like "nothing doing, you have booked and now you have to pay and have no options left" -:) Well yes it was kind of rude and surely not the way I was having conversations before this episode. I was disappointed because with the reply because asking for pickup date doesn't mean that I am not flexible, I never said I want the pickup tomorrow or today. I just asked when is the pickup date (doesn't matter even if it is 10 days later, i just want to plan as it has to be then in my absence). It didn't end there, then I got another response that "it should have been booked under expedited". Well, I asked for standard and thus was open for 1-10 days pickup. It's only that I asked for the pickup date so that I could plan things at my end. I was moving with family and it was a big move for us along with two kids.. and I am supposed to plan everything best possible. Not sure why such emails/texts to customer and end up losing all the good experience the customer would have had .. in just minutes through such 2-3 text messages. Customer doesn't deserve to be treated like this and a sales person must understand this. Well I signed the paper work and agreed for moving forward as I actually didn't have any other options at that point in time!! The pickup was very smooth. After the pickup Felicia continued to keep me posted on the delivery. I had a request for delivery at hotel (where I was supposed to stay for 3 days) or at home (after 2nd July (when I moved in). So it was very well coordinated and planned by Felicia informing the truck/driver. Hence, the delivery was also very smooth. Except for the one episode I mentioned above, my experience was good with Felicia and Auto Shipping Inc. and also the carrier. Overall satisfied with just one recommendation to them... please avoid such unnecessary instances. You guys were very close to be 5 star rated from an overall experience.
