Company Response Review Report Review
Service from the driver was unsatisfactory

J T Submitted this review about Auto Shipping Group LLC
Review made Live: 6/7/2015 2:37:00 PM
I think Heidi from the auto transport team who finds the an available driver provided decent customer service overall, however, I was told that the driver would contact me the night before he was going to arrive to let me know the time he would be picking up my car and he never did. I had to call Heidi, the representative I was dealing with, to see if she had heard anything from the driver. I felt that with the amount of money I'm paying to have my car shipped, the least they could have done was let me know when they were arriving the day of so I would be at the location or near the location for them to pick up the car. The process of moving is hectic enough and I had driven from Florida to Georgia and then another 10 hrs from GA to IL the night prior to the designated pick up date. The last thing I wanted to do was check at 11pm (after arriving into IL) to see when my car was suppose to be picked up. So Heidi tried to reach the driver that night and of course called 3 different numbers and still couldn't get a hold of him. I was told that she would let me know as soon as she heard. The next morning at 7:30am I get a call saying that he is in Chicago and will be picking up my car in an hour. Of course I was furious because they never called me or told me the night before when they were arriving. Thankfully, the Waggoner shipping company was semi flexible and gave me 2 more hours to get down to the location and have the car ready to be taken in. So you would think the next time I need to receive a call the night before about the arrival of my vehicle in AZ I would get a call right? Especially because things didn't turn out the most smoothly the first time around. Well, wrong! Again, the driver never called me the night before to let me know when the car was going to be delivered which was a pain in the behind since I had told heidi from the beginning that the car was going to be delivered to my aunt's house since I was going to be out of town the day the cAr was to be delivered. I was trying to make things easier on my aunt who was anticipating the arrival of the car but I couldn't without knowing when the car was to arrive. Anyway, to make a long story short, the driver sucked and he was not responsible enough to give a simple call BOTH times to when he was arriving so that really irritated me. I am displeased w this car shipping company and probably would not use them again.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1016099
Quote or Order Cost:
$870

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 6/8/2015 6:28:00 PM
5 STAR SERVICE CALL HEIDI - (360) 255-7438 **heidi@autoshippinggroup.com** Thank you so much for you input JT, we take what our customers say about our drivers seriously, and continually use your input to improve our 5 star customer service. I do apologize for the lack of communication on the drivers part. I did try my best to reach him and serve you the best I could. Thank you also for taking the time to leave this review.