Tony Ferriera Auto Shipping Group (360) 464-2582 ext 405...tony@autoshippinggroup.com...Dave, as a company we do everything we can, put forth every effort to meet all of our customers expectations. 1 to 10 days is the industry standard, from the time your vehicle is available to load, to secure it on a carrier. Our company, through our 11 years in business shipping vehicles, has outstanding relationships with more than 9000 seasoned trucking companies. As I explained to you early on no company can guarantee an exact pickup date and in your case the vehicle was loaded within 3 days of that desired date. In an effort to provide you with exceptional customer care, I insistently reached out to you to keep you informed of every detail of your transport. Forgive me if that came off a bit overbearing. However, i DID PLACE YOU WITH ONE OF OUR REGULAR CARRIERS that you tout as exceptional. If it wasn't for our relationship with him, that would not have happened. In the end your vehicle was loaded within 3 days of your desired window, delivered for the quoted price, with a dependable carrier. Win, win for all parties involved. I'm sorry your review didn't reflect that. I appreciate you, your business, and your comments.