Company Response Review Report Review
Don't just go for lowest price!

Raul Chiapa Submitted this review about Auto Shipping Group LLC
Review made Live: 10/9/2014 11:49:00 AM
When I first started shopping for auto transport, I had no idea what I was in for. Most of the reviews were good and some were scary. I ended up choosing a Broker that quoted the lowest price. I should have been concerned when I tried to reach him for some information and he told me he was taking a fare to the airport (so he drives a Taxi on the side). By this time, I had already given his company my credit card number for the deposit. He told me at first there should be no problem and I explained that the dates for pick up had to be somewhat flexible because my employer was in control of my transfer. As the date got closer and he still had no truck to take my two autos, I became nervous. The Broker asked if my wife and I would drive our cars several hours away to meet one of his trucks! When I finally got desperate I called Auto Shipping Group. They had given me a quote earlier and warned me about accepting another lower quote that was too low (I should have listened). They gave me a new quote and it was higher than what I was hoping to pay but felt like they would come through for me. They did! The driver was late in delivering our cars due to several problems he had in transit but I realized that once your cars are on their truck, you have no control (and that holds true for the Broker as well). Despite the few problems, I would definitely go back to Auto Shipping Group if I ever need to ship my cars again.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011687
Quote or Order Cost:
$1750

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/9/2014 3:37:00 PM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY FOR 8 YEARS! Raul, Thank you for the review! I sent you an email to revise the overall rating. Based on what I can read on there they are not matching. I look forward to working with you again and looking for the revision.