Company Response Review Report Review
Lies lies and more lies!

Sara Alonso Submitted this review about Auto Shipping Group LLC
Review made Live: 10/1/2014 11:16:00 PM
Please help! It's my first time using a transport broker. I was skeptical, nevertheless I was really happy to find Martha. That is until I found out I was a fraud victim. I spoke with Martha last month, she portrayed herself to be helpful, honest, sincere, and amiable. Basically, she told me what I wanted to hear, like she had a pre-filled script for callers. I was told not to worry, " I am in great hands", I was even given an order number and an invoice! But guess what? Her objective was only to gain my trust, she took my credit card information and never returned my calls. After a long wait thinking my cars were soon to be picked up, I was only deceived. Martha lied to me and my family, After she called today, she advised me that my 2 vehicles were not "worth" her time nor the drivers time. I feel really disappointed... I trusted this company to transport my two vehicles, now I am told to find someone else! Please be advised this company is a fraud, if your looking for reliability and A1 service don't waste your time. Martha will only manipulate you as she did to my family and I. Whatever you do, don't give her your credit card number, she is a Con-Artist! Save yourself the headache and disappointment.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Martha Castillo
Quote or Order Cost:
$2200

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/6/2014 12:44:00 PM
Dear Sara and Jason, Thank you for the review but I would like to point out that we had a carrier for you and you declined. I'm sorry he couldn't meet you on the exact day you needed. I was also willing to give you a $300 discount but you still refused. As I had mentioned to you since our initial conversation we can't guarantee a specific date there needs to be flexibility. I found a carrier for you, was able to save you money but you cancelled the order... so I'm not sure how I went wrong here.