Unfortunately we are witness to another fact of the price that each of us have to pay for the modernization and lack of control in what was being said and written by people on the internet and everyone is entitled to express his personal opinion can do it easily even if they are not accurate and can cause damage without fear, aiming there is no such thing as Internet police. Unfortunately I had to respond to this article to protect our reputation and multitude of our satisfied customers: Compared with what was said by the customer on the article, we have full documentation recording and backup for all the facts and what was said by us and the customer. Including copies of emails correspondence with the customer and emails that can easily contradict the words was told by the customer on his article. Customer decided to use the irrelevant reason for his leaving Seattle as a promotion to strengthen the inaccuracy facts and his lies that were said in deliberately to harm our good reputation. All that was said by us was sent to the customer via email and the customer was agree to the terms and conditioned of our agreement and was approved by his signature! Our local Phone number appears on any document that we’re sending to our customers, as well as our direct telephone number which is appears on the phone’s screen when we call to the customer, so there is no reason to look for our phone number online. It is true that we have decided to cut off the toll free number in order to reduce operating costs and offer customers attractive and competitive prices and in accordance with the economic situation in the U.S. in general. There are numbers of alternative phone numbers appearing on each of our documents that we’re sending to the customer every day and it’s easy to reach us at any time. Email sent to the customer before the decision to go with us, the customer was asked specifically what the height of the vehicle is. And the customer said I am sure it is less than 6.5 ft. as I can clear parking garages with no problem. Also on a phone call with the customer before assigning him a driver I asked him once again what is the height of the vehicle aimed at the driver asked me to do so before agreeing to pick-up this van and I was told by the customer as it was mentioned above by e-mail and she was convinced that the vehicle is not taller than 6 ft. On May 5, 2010 We assigned her a driver which was agree to pick-up her vehicle in a condition that the vehicle is not higher than 6’ and we sent her an email to confirm the pick-up day includes the driver's name and his phone number. On a responding email that was sent to us by the customer on Saturday, May 08, 2010 2:32 PM, Stated explicitly that The driver called me immediately after my phone call with Avi to ask me the height of my vehicle, and let me know he would be picking up my van in Seattle this weekend. After reviewing that information received by the customer, the driver decided to cancel this pick-up and the problematic transport. Notwithstanding the above, we decided to look for a driver who will agree to move the vehicle as it is, at a reasonable price. And a week later we called again to inform the customer that we have another driver for him, but the customer refused to talk to us at this time. And decided to contact the credit card company to dispute this transaction and ask for charge back. After reviewing all the facts through the credit card company and presenting documents that was certifying the authenticity of what we say here, the credit card company has decided not to accept the claims of the customer. All I have left to assume is the customer’s anger comes from hurt feeling of losing his case; and its stems from the desire to damage our good reputation in any possible way. At this time we don’t want to take legal action for this customer, but we reserve the right to continue to do so if the customer will keep throwing mud on our good reputation.