I contacted ACAM because of the great reviews they recieved online. I FINALLY received my car today, in one piece, which I am very happy about. However, I am very unsatisfied with the customer service I was provided with. The most important thing to me is that my car got here in a one piece. However, all of the service promises I got were broken, and I am incredibly disappointed with their customer service and the attitude of their agents. My complaints are mainly centered around the lack of common sense of the booking agents at ACAM and horrible communication.
I moved from California to North Carolina on July 30 and arrived here the evening of August 6. ACAM required me to give a pick-up window of 7 business days. So, I told them that July 21-29 would work for me. I soon got an email from ACAM customer service that said my car would be picked up on the 21 or 22 and would be delivered 7-10 days later. In my original order, I specified that I would not be able to receive the car until August 7 at the very earliest, and they said that would be no problem. When I called about the email I received, they said my car would arrive in NC by July 31, completely disregarding the original request that I made and they agreed to, which made me very nervous. They told me that they would call me back by the end of the day. Two days later, I called them back because I had not heard from them. They told me they would email me that day, which they did.
I received an email stating that "P&H will still pick up the vehicle , but it will be picked up 7/29-7/30 and delivered on or after 8/7." When I called back for the driver's phone number, which I was supposed to originally receive, they said I would receive my car within 7-10 days of the pick-up date. Since I have arrived in NC, I have been nervously awaiting a call from ACAM or the driver. I received neither. Instead, I had to call P&H Transport on numerous occasions for updates. It was very frustrating to be repeatedly told that my car had not yet left California (until the 12th of August, 5 whole days AFTER i was expecting to receive my car). I FINALLY received my car on 8/22, two weeks after they had promised me the car. Luckily, we already had our other car here and made due with only car. Not having my car for two weeks longer than I expected definitely caused us inconvenience in our daily routine when we arrived. If I had to do it over again, I would never use ACAM again. I believe that I should have been compensated for the extra time I had to live without my car and because I paid for service without receiving it. In transactions that involve both expensive belongings and a lot of money, customer service and making the customer feel confident in the companies abilities are extremely imporant. ACAM did not succeed in doing this for me. I would never pay ACAM my hard earned money to tranport a car ever again.
