Company Response Review Report Review
Poor Communication

David Preston Submitted this review about American Standard Auto Transportation
Review made Live: 2/10/2015 9:10:00 AM
I know that there a lot of glowing comments on this forum, but please look at Paul Christensen's review of 10-18-14 and then read mine below. See if you notice any similarities.

In the end, to be fair, my car arrived one day late but undamaged. The communication experience with Nick was awful. I agree with Mr. Christensen, I feel like once Nick had his broker fee, he wasn't too interested in talking to me and, when he did, he just did not seem to know what was going on, and then never once returned my phone calls - I always had to try to track him down. We seemed to get more information from the driver of the truck, then from Nick, who promises excellent customer service and great communication. Pick-up and delivery dates were a moving target.

At one point, I was trying to pin down pick-up time of my car and Nick just would not return several phone calls. I then called from a different phone number, and he answered immediately. He was bit surprised it was me and claimed he NEVER got any of my voice mails - not any of them. So, after a lot of effort and subterfuge, I got Nick on the phone and he promised to call me back . But, of course, he did not. Nick is quick to communicate to take your business, but disappears after he is paid. I believe that Nick's game is to let the driver take over communication, instead of seeing the job through himself. And, once my car was delivered, did Nick call to see how my experienced was - not on your life. Fat chance.

One other issue came up when the driver called me after pick-up to tell me that his truck had broken down. I felt bad for him as it was pretty cold. Note that he called me and not Nick. He told me that he had to get a part for his truck and he took a customers car that was behind mine in his trailer, to go buy his part and onto a motel. He repaired his truck and then got going again the next morning. But, under any circumstances, should he be driving customers cars? Wow!

Overall, not a very well run situation. Very frustrating. When Nick reads this, he has two choices; he can call and apologize, or he make excuses and rant on this forum. Let's see what he does. Nick, when you respond to this, please make sure you type in capitals.
Shipment Details
Origin State:
Missouri
Pickup:
Late
Destination State:
Michigan
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
24001-IZ
Quote or Order Cost:
$600

Company Response
Nick Harrington from American Standard Auto Transportation Submitted this response.
Response Date: 2/18/2015 1:22:00 PM
I AM VERY SORRY YOU FEEL THIS WAY. I THOUGHT WE HAD A GREAT RELATIONSHIP, THIS IS KINDA CATCHING ME OFF GUARD. THAT SUNDAY WHEN YOU CALLED "SEVERAL TIMES" I TOLD YOU I WAS WITH MY FAMILY AT CHURCH. THE VEHICLE WAS DUE FOR DROP OFF ON MONDAY. BEFORE THAT DAY I ALWAYS ANSWERED YOUR CALL'S. IN FACT THAT'S WHY I GAVE YOU MY PERSONAL CELL. I DO NOT AGREE WITH THIS RATING, MOST OF ALL A ZERO OUT OF 5? EVERYTHING BESIDES THE COMMUNICATION ON SUNDAY WAS PERFECT,LIKE YOU SAID EARLY IN YOUR POST. IF ANYONE HERE READING THIS HAS ANY QUESTION'S PLEASE FEEL FREE TO CALL ME, THANKS KINDLY.