Company Response
Evelyn Molly Monica from
American Century Transport Submitted this response.
Response Date: 1/5/2009 9:49:00 PM
CUSTOMER DID BOOK ORDER 3 MONTHS IN ADVANCE FOR AN AVAILABLE PICK DATE OF DEC. 30TH, BUT AS STATED IN OUR CONTRACT PRICES CAN INCREASE OR DECREASE FOR MANY REASONS INCLUDING TIME OF YEAR, WEATHER CONDITIONS, FUEL PRICES , ETC. ALTHOUGH FUEL PRICES HAVE DECREASED, TRANSPORT PRICES HAVE INCREASED SINCE THE DAY SHE PLACED THE ORDER. DUE TO AN OVERWHELMING AMOUNT OF VEHICLES BEING TRANSPORTING AND A SHORTAGE OF DRIVERS THIS HOILDAY SEASON, DRIVERS ONLY WANTED TO MOVE PREMIUM PRICED VEHICLES. WE DID LOCATE A DRIVER THAT WOULD PICK UP HER VEHICLE ON DEC 30TH BUT SHE NEEDED TO PAY AN EXTRA $160, BUT CUSTOMER REFUSED TO PAY THE EXTRA $160 AND CANCELLED THE ORDER THE SAME DAY, BREACHING CONTRACT AND FORFEITING HER DEPOSIT. BUT AS A COURTESY WE OFFERED HER A CREDIT FOR FUTURE TRANPORTING NEEDS. AND IN REGARDS TO THE GAS VOUCHER,THIS IS NOT A SCAM, AS AN INCENTIVE WE ARE GIVING CERTIAN CUSTOMERS A GAS VOUCHER REDEEMABLE IN MONTHLY INSTALLMENTS
WHEN YOU PURCHASE FUEL UP TO $100.00 A MONTH .YOU RECEIVE TWENTY FIVE PERCENT BACK IN A GIFT CARD TO REDEEM AT GAS STATION
OF YOUR CHOICE WITH A MAXIMUM OF $25.00 PER MONTH EVERY MONTH
TILL THE BALANCE OF YOUR VOUCHER IS FURFILLED DEPENDING ON THE
INCRAMENT OF YOUR VOUCHER WE OFFER $300.00 AND $500.00 ,BUT YOU
WILL RECEIVE THE FULL AMOUNT AS LONG AS YOU CAN PROVIDE PROOF
OF PURCHASE OF THE MAXIMUM $100.00 TO GET YOUR MAXIMUM 25%
BACK . THIS IS A CUSTOMER LOYALTY PROGRAM PROVIDED BY THE MAJOR
GAS COMPANYS , UNFORTUNATELY SINCE GAS PRICES HAVE FALLEN RECENTLY IT MIGHT BE MORE DIFFICULT FOR PEOPLE TO CONSUME THE
MAXIMUM $100.00 , BUT THEY CAN GET CREATIVE AND COLLECT RECEIPTS
FROM FAMILY MEMBERS AND FRIENDS .WHEN GAS PRICES BEGIN TO RISE
AGAIN IT WILL BE ALOT EASIER TO REACH THOSE $100.00 .BESIDES REASONABLE PRICING WE ARE GIVING YOU AN INCENTIVE TO RECEIVE
25% OF YOUR GAS PURCHASES REIMBURSED I DON'T KNOW WHATS WRONG WITH THIS IT'S NOT ALL AT ONCE BUT YOU WILL GET YOUR
MONIES WORTH AS LONG AS YOU FOLLOW RULES OF THE PROGRAM .