Company Response Review Report Review
Refused to pay for damage claim

ihor lys Submitted this review about American Auto Transporters Inc.
Review made Live: 9/13/2010 4:15:00 PM
I shipped my car through American Auto Transporters, out of Canton, MA.

When my car arrived, It had been transferred to a small truck, and had a dent in the fender, and 7 vertical scratches on the rear bumper.

I followed the instructions for filing a claim, but American Auto refused to honor their agreement, and stated that only the truck driver was liable.

He offered me $500 on a $1700 repair. I contacted American Auto again, and they basically said they WOULD NOT PAY any claims.

DO NOT BELIEVE YOUR CONTRACT. American Auto can smash up your car as much as they want, and they will tell you to go find some random truck driver to deal with.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
103792
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Nick Hunter from American Auto Transporters Inc. Submitted this response.
Response Date: 10/25/2010 1:09:00 PM
There was prior damage to the fender acknowledged by the customer. We offered to get the customer a new fender by the customer refused. He wanted us tp pay for all damages both new and old