Company Response Review Report Review
dishonest

Matis Submitted this review about American Auto Transporters Inc.
Review made Live: 11/15/2011 11:27:00 AM
I used American Auto Transporters for two reason, first they came highly recommended, and second they promised a 4 day delivery after pick-up, when the company I was going to use promised a 6 day delivery after pick-up. The company I originally wanted to use was $125 cheaper, but I figured it was worth the other $125 to get my car 2 days earlier, big mistake. When I originally contacted them the woman on the phone assured me they have trucks leaving every 2 days for Florida and after pick-up it would arrive within 4 days. The car was picked up in 4 days, which I admit was my fault because there was a hold up on the paper-work on my end. But then when I contacted the driver he told me it would be 7 days more days for delivery. I asked why and he said he had the car, but it was sitting on his 'secured' lot because he is not leaving for Florida for another 4-5 days. When I contacted the company they told me delivery is not 4 days, its 4-6 days, which is clearly not what I was originally told, and they denied telling me that a truck leaves every 2 days to Florida. When I asked to speak to a supervisor, the 'owner' got on the phone and was rude and belligerent. and would not let me talk. When he finally stopped yelling at me, as it it was my fault, and I told him what happened, he hung up and gave the phone to someone else! No apology, and no offer to do something. Then a storm came and my car was stuck in some lot for another week. My car arrived almost 3 weeks after I first contacted them. Stay away from this company.
Shipment Details
Origin State:
Connecticut
Pickup:
Late
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
no longer have
Quote or Order Cost:
$850

Company Response
Jill Santana from American Auto Transporters Inc. Submitted this response.
Response Date: 11/23/2011 8:54:00 AM
This Customer scheduled a last minute pick up and was guaranteed pick up within 1-2 days. As promised we had a trucker sent out to pick up vehicle within the next day but were not able to collect vehicle because the customer had not yet paid the seller of the vehicle whom we were picking up the car from. Therefore we had to abort the assignment and reschedule a second trucker to pick up again when car was paid for. Two days later all was clear to collect vehicle and trucker was sent and would be on the road first thing in the morning, unfortunately a severe storm came in( Hurricane Irene) knocking down wires, poles, and roads were closed down causing delay with the truckers departure. Road were not cleared in the area for almost a week. No trucks could get out nor get in and customer was advised of what was going on. Yes, every customer shipping a vehicle is given a estimated time frame after pick up of 4-6 days. We say estimated because there are sometimes but rarely circumstances such as this that can ocurr and cause delay of a car transport. If car had been ready as told initially, that vehicle would have been in FL in 4-6 days as told.