Company Response Review Report Review
Bait and Switch

Angry Customer Submitted this review about American Auto Shipping
Review made Live: 1/28/2019 3:06:00 PM
Booked AAS to move my car in a enclosed trailer after they gave me a very competitive price. I was flexible on the pickup and delivery dates. They checked in with me every few days and asked if I wanted to increase the price to get the car picked up sooner, I told them no. After two weeks they call and tell me this gave me the wrong quote and it would actually cost me $600 more to ship my car. When I told them I have a signed contract and guaranteed price, their answer was we can't honor the price we quoted you. I decided to go with another carrier, but to my surprise AAS had gone ahead and posted my car on central dispatch at the higher price. I had to call them again and tell them to take down their listing. I wouldn't trust this company, their price quote, or their integrity.
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8266685
Quote or Order Cost:
$1286

Company Response
Mark from American Auto Shipping Submitted this response.
Response Date: 1/28/2019 11:20:00 PM
Adam is right. We made a mistake and quoted him for open standard, and he wanted enclosed priority. We never charged him any money however. We are sorry for the mistake and wish Adam the best in his future endeavors.