Although I sympathize with Mr. Dattel's frustration, I am angered over his omittance of the facts, he booked his order on the 6th for pick up on the 13th, and I have his signed contract to prove it. When my origonal trucker cancelled, I told him there would be a delay. My contract is very specific and I do not guarantee pick up dates unless customers wish to pay for that service. Mr. Dattel did not, and as such, we reassigned this to the next available truck which was a week later. Unfortunately, he was not happy with that and cancelled. He states he called us for 2 weeks?? He booked the 6th for pick up the 13th and cancelled the 20th, 1 week after his estimated pick up date and ONE DAY before my second truck was due to pick up the car. I know he was upset, but if a customer needs a guaranteed date, we have no problem supplying that at the additional price (normally $80).