Company Response
Dianne from
American Auto Relocation Pros. Submitted this response.
Response Date: 3/13/2008 8:00:00 AM
IMPORTANT INFO ON THIS REVIEW! This entire review is fraudulent. Below are
actual transcripts from the customer & broker. Due to the rules of this
site, this review can only be removed by the customer, however, legal action
is pending against Mr Mooa'taz Loulou (reviewers actual name). We believe
that he has posted this maliciously for reasons that are rooted in bigotry
and sexism. This order was booked and scheduled for the 21st with a 3 day
window, the customer cancelled that truck on the 22st, then reinstated his
order that afternoon. It was rescheduled for delivery to a different border
location with the customers approval (see emails below),it was going to
Ontario and our second truck arrived to pick it up and was turned away by
the customer. Please see transcript of actual customer/broker emails below:
PLEASE NOTE< THE ORDER GOES NEWEST AT THE TOP, OLDEST AT THE BOTTOM
>>> "Quotes Department" <Quotes@Auto-relocators.com> 2/25/2008 9:11 AM >>>
Am I speaking to two different people here? The last conversation we had you
told me that sending it to Port Huron was fine as long as you had 3 days
notice to fax the paperwork to that border. As for your $75, you cancelled
the day the vehicle was supposed to be picked up last week!! We had to
cancel that truck, and then we started the whole process all over again when
you decided to reinstate your order later that same afternoon. I really
think either I am speaking to two different people or there is a language
barrier here, because what you told me (and please reference the email where
you asked info on the alternate delivery location, I can forward it to you
of you need it) last week and what you are saying today are two different
things. I have done quadruple the amount of work here than any other order I
currently have because you are so indecisive. The truck is arriving tomorrow
to pick up, this would be the second truck I am sending with you