Company Response Review Report Review
Communication Breakdown

Ruha Benjamin Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/29/2010 11:08:00 AM
Overall the customer service at the Amerifreight office was responsive and professional. Where the quality broke down temporarily was after a "Saturday or Sunday pickup" was scheduled but then neither the carrier OR Amerifreight called us or returned (over a dozen phone calls) over the weekend explaining that the carrier was running behind schedule. Instead, we were left in complee limbo and none of our messages to the carrier (which always went directly to voicemail after one ring) and the several numbers we had for Amerifreight reps (Jonathan, Rachael, Red, and Amy) were returned over a 48hr period. Finally on Monday morning we reached Amy at AmeriFrieght who quickly contacted the carrier and arranged for the pickup within hours, somewhat making up for the total lack of communication over the previous two days. The drivers were very friendly and professional at both pickup and delivery. I would have been able to give the company a glowing review except for the anxiety-filled weekend where communication broke down!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920600155-XN
Quote or Order Cost:
$1200

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 7/29/2010 5:53:00 PM
We were very sorry to hear the stress that was caused in this situation. We work to ensure a smooth transition between our care of the customer and the carrier's care of the customer by providing every customer the contact information for their carrier/driver. We expect excellent service from our carrier's including to be available to customers or atleast to call back in a reasonable time. We are disappointed this did not happen. Every carrier that fails to offer excellent service is reviewed for Preferred Carrier status. This order was handled by our Shipping Agent- Jonathan, direct line- 678-369-4162.