Company Response Review Report Review
Unclear about payment methods

David Submitted this review about AmeriFreight Car Shipping
Review made Live: 6/3/2010 12:57:00 PM
The broker rep did not make it clear to me that there would be a C.O.D on delivery of the car. Although it was in the paperwork, I didn't notice that until the driver called the day before delivery to arrange for delivery and mentioned the C.O.D. Since I was shipping from CT to FL to my son, we had to do some scrambling to get the money in time for the delivery. Thie scrambling could have been avoided, had the broker rep made it clear from the start that my credit card payment was only for the broker fee, and that the transport payment was due on delivery.
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920403774-YO
Quote or Order Cost:
$715

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 6/4/2010 6:13:00 PM
Our goal is to be upfront and clear about the entire shipping process. We apologize if this did not happen for this customer. This person's order was handled by our Shipping Agent, Aaron- direct line 678-552-4079