Company Response Review Report Review
Car shipment

Nina Submitted this review about AmeriFreight Car Shipping
Review made Live: 11/6/2009 2:36:00 PM
I had a very hard time getting anyone on the phone late in the evening when I was actually dealing with the jerk from the shipping company they referred me to. Amerifreight does not answer the phone late at night. I had problems with the company they had do the shipping & it would have been nice to actually get some help dealing with them. I needed answers & did not get any from anyone. I was the one who had to check & see if my car was picked up even; let alone drop off times/days. No one ever called to give me an update. Neither Amerifreight nor the trucking company ever called with an update. Grrrrr!
Shipment Details
Origin State:
Missouri
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
910003740
Quote or Order Cost:
$455

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 11/6/2009 3:03:00 PM
Our goal is for our office and our carriers to offer excellent service. We apologize to the customer for the lack of communication. We always follow up with our carriers post delivery to discuss any issues. Any time a carrier fails to offer excellent service, they are sent through review to reconsider as a Preferred Carrier. Our staff is available between 8am and 8pm EST to assist customers with any questions/concerns they may have.