Company Response Review Report Review
Lackluster customer service

Em Submitted this review about AmeriFreight Car Shipping
Review made Live: 11/4/2023 3:01:00 PM
Hannah was easy to talk to, gave me a one thousand two hundred twenty-four dollar quote to move my car from MI to CA. Called with a carrier saying they wanted and extra three hundred and fifty dollars. I turned it down but Hannah said she’d see if the carrier wanted to compromise. I never heard back from Hannah that day. I called the next day to inquire and Hannah didn’t immediately know which customer I was. She had to look me up! she said the carrier never responded to her. I guess contacting me to let me know didn’t cross her mind. ITS CALLED CUSTOMER SERVICE! Apparently this company is too big for personable experiences with the brokers who actually can remember the customers they are getting commissions on. Not the type of company I want to work with. Contract rescinded. I’ll find a company with a broker who knows me when I call about my vehicle and who keeps me posted on changes. A smaller one.
Shipment Details
Origin State:
Michigan
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$1224
Quote or Order Cost:
$1574

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 11/6/2023 11:56:00 PM
We regret any misunderstanding you experienced during the interaction with your customer service agent. At AmeriFreight, customer service is a top priority, and we strive to provide a personalized and attentive experience to all our customers. Please understand that when Hannah looked up your order, it was to ensure that every detail of your shipment was reviewed for accuracy, as we do with every customer to better assist them. We apologize for any communication breakdown, and we appreciate your feedback.