Company Response Review Report Review
Not Satisfied

Marilyn McCormick Submitted this review about AmeriFreight Car Shipping
Review made Live: 4/1/2019 10:36:00 PM
I’m in the military, and I was moving duty stations. Two months prior to my move date, I shopped around companies online for affordable pricing. I have read good reviews about AmeriFreight and the price I was quoted at was $979, the cheapest one. So I used them to have my car shipped. I planned it way too early with them (almost 2 months in advance) hoping they would get a ‘driver’ and lock in the quoted price because they told me that the price may increase especially when it was getting closer to the pickup date, but it won’t be a lot. But that planning ahead doesn’t work because in the end, I paid $411 more. On top of that, my car was picked up on the last day of my move when I scheduled it on the day before my last day, the latest. So after they picked up my car, I had to rush to the airport to catch my flight. My car was delivered earlier than expected though. However when the driver called (approximately around 5:30ish pm), that they would deliver it in the mall area around 7pm so he asked if I can meet him there. I was visiting family in a different state so I told him I will have my brother meet him and picked it up for me. Since they require Cash on Delivery, and the banks were closed at the time, my brother was kind of panicking because he doesn’t have enough money to pay the driver. It almost cost me extra expense because I decided to send my brother the money via Western Union. Fortunately before I did it, my brother called again 30 mins later and the driver said they will be late and they will deliver the car the next day between 1200-3:00 pm instead. I understand they come across traffic but I would suggest to not set the time until they really know for sure how close they are to the agreed delivery location. The driver arrived late and my brother waited for a little over an hour. This is my first time having my car shipped and I would say I was not happy with the experience.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Virginia
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501633219-UC
Quote or Order Cost:
$979

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 4/2/2019 9:58:00 PM
We are very sorry and apologize for not being able to meet your expectations in shipping your vehicle. Per our records, you were offered the guaranteed price with a firm pickup option, but you declined because of the price being high. As we disclose in our initial call with the customers, the price for the bidding option always goes up. We cannot tell you how much because the carrier companies will dictate the price, but all we can tell is that it will be less than our guaranteed rate. Further, the payment of "Cash or Certified Fund Upon Delivery" was the method of payment agreed upon per the terms of the contract. Once again, we apologize for your unsatisfactory experience. We would hope that you still consider AmeriFreight for your future vehicle shipping needs so we can try our best to exceed your expectations. Thanks AmeriFreight Team