When I contacted Ameri Freight about bringing my car from California to Tennessee I spent a lot of time explaining to the Ameri Freight representative, Lecia, the exact circumstances surrounding this car. I told her it must be in an enclosed carrier and that it was a very expensive show car. She told me she would put it on the board for the price we agreed on which was not cheap to say the least. She called me back and said they had a carrier that would do an excellent job and had a 100 out of 100 rating. Maybe it is my fault for making the assumption that she knew this delivery company and had first hand experience with them. I feel certain that she had no knowledge at all about the company or the driver that delivered my car. If she did and these people have a 100 out of 100 rating then the car delivery business is in a pretty sad state. I have listed below all of my complaints.
I was led to believe that when the car was picked up I would be notified by the driver. I never heard anything from the driver. The seller in California did call me saying the car had been picked up and even sent me pictures showing it being loaded.
I wasn't in a big hurry for the car to arrive so I didn't worry when I still had not heard anything five days later. I had the drivers phone number from where he called me before he ever picked the car up saying he couldn't get hold of the person in California to arrange the pick up. It was because he was calling the wrong phone number. I don't know how this happened because the phone number written on the e-mailed copied I received from Ameri Freight was correct. Any way I decided to shoot the driver a text on the evening of day six which was a Friday. He said he was in Memphis Tennessee and it looked like it would be Monday or Tuesday for the delivery. I told him that would be fine and to just let me know for sure when he knew for sure. When I had not heard any thing back from him late on Tuesday I sent a text asking if he had any updates on the delivery time. His response was "In Memphis now will plan on seeing you either late Wednesday or early Thursday". I don't know what happened to the delivery on Monday or Tuesday or even ask him why he was still in Memphis several days after he said he was leaving Memphis. I wasn't in a hurry so I still wasn't worried about anything.
The text I got was on Wednesday at 7:17 p.m. said was "See you tomorrow at 1 is that ok". My exact response was "Yes, I will have to leave work to meet you so as you get closer let me know. I will plan to meet you at 1:00 unless I hear any different". His response was "No problem everybody loves the car by the way. This comment sent a red flag to me. I wondered who was "everybody" and how could they see a car in an enclosed trailer. I sent back this question. Has the car been on the truck the entire time or have you had to load and unload it as you made your way across the country. His response "Hasn't moved since California".
The next time I heard from the driver was at 12:07 p.m. on Thursday and he was confirming the address he was suppossed to drop the car off at. I confirmed that the address was correct and since it was 45 minutes before we were supposed to meet I assumed that by him asking this he was close. His reply text was "passing Lebanon Tennessee now so 2.5 hours away. I replied with "I thought we were meeting at 1:00" His reply was "Yes sir moving as fast as we can". This is fine but I wonder when he was going to let me know that the time had been changed from 1:00 to 3:30. The answer is that he wasn't going to. I would have left work and went to the meeting place only to find out then that he was going to be 2 1/2 hours late.
The next text I got was at 2:34 saying he was in a traffic jam and would be later than previously stated. The next time I heard from him was at 3:40 and his question was "If you don't mind me asking how much did this car cost?" I asked why and he said "I figured it was very expensive build probably one of the sharpest restorations I have seen in all my years of moving these cars" I told him that yes it was a very high quality build. He said I was very impressed with the quality of the finish. Remember this comment for later when I tell you how he handled this quality of finish that he was so impressed with.
He finally got close to the meeting place and sent me a text that said "It's a red and black Peterbilt". Now I was really concerned because the carrier it left California was a white trailer. I didn't say anything I just figured I would find out was was up when we met for the drop off.
He gets to the drop off and this guy can't speak one word of English. Through his hand gestures and pointing I finally figured out that he didn't want to drop the car off here but wanted to go to the Home Depot parking lot about a mile down the street. I tried to talk to him but it was a waste of my time so I just got in my car and drove to the Home Depot. Please understand that I have no idea why he didn't want to drop the car off at my storage facility. This place has trailers with cars coming and going everyday so it has plenty of room.
As if all this hadn't been enough it was at this time I realized the car wasn't enclosed. It was in a trailer that had canvas sides and a top with no back on it and my car had the last five feet hanging out the back of it. I was pissed off at a level that I have never known before and the only guy I have to ask questions doesn't speak the language of this country. The car was on an entirely different trailer than what it left California in and I knew at this point I had been lied to about every detail of this trip from the time it began.
The finish that he thought was so great didn't keep him from sliding his rivet laced blue jeans all up and down the drivers side door and quarter panel as he climbed into the car to drive it off the trailer. The piece of crap wrecked car, that appeared to have been a totaled car, he was hauling on the rack above my car had leaked oil onto the roof and my car had what appeared to be bird shit all over it. On top of all this the key had been left on and both batteries were drained which caused plenty of havoc on the computer and air ride system.
I don't really know how much of this fiasco is to be blamed on Ameri Freight and the company that actually did the delivering but I feel like they are both equally to be blamed. I will never use either company again for anything. By the way the name of the actual company that did the delivery was Gorban Transportation out of Chesterfield MO.
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1501501486-WX
Quote or Order Cost:
$1750
Car Condition
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