I wrote an honest and straightforward review two days ago of my shipping experience highlighting my frustration with the delivery practices of the carrier and PRIMARILY my dissatisfaction with the customer service I received from LECIA at AMERIFREIGHT when I called to voice my concerns about the drop-off and was treated rudely by her. No customer service rep should EVER dismiss a customer's concerns as insignificant and then HANG UP IN THEIR FACE.
Well, to my surprise, I checked the site again yesterday only to find that my negative review had been DELETED! Very classy AmeriFreight. I guess that's one way to ensure that you continue to get great ratings.
Delete all of the negative posts that you want, but I will not stop until a proper apology is given in regards to your terrible customer service and telephone practices. You can try to deflect the blame onto the carrier and insinuate that I was upset with them (which I haven't mentioned by name because they are not the problem), but as you can CLEARLY see, my frustration is with your company and your rep, Lecia. Do the right thing, be the professionals that you claim to be, and apologize for your terrible customer service.
AND STOP DELETING REVIEWS! C'mon now.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940062295-OW
Quote or Order Cost:
$1135
Car Condition
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