Company Response Review Report Review
Don't believe any of the 5 stars

WJ Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/4/2014 11:17:00 AM
I was like you, first picked-up this 5-star vehicle transporter and get a $1495 quote. This quote tells me pick-up within 7 days and 7 to 10 days for the delivery. I was also told that I can put personal items in the vehicle as long as driver can see through the mirror. Then in reality, as time goes during a peak season, I was told I need pay $1795 for the same service. Of cause, the pick-up date was still within 7 days but start to count from when I accepted the new price. Then I was told that I need to pay $2045 including an up-front deposit of $345 to him if I wanted the vehicle be picked-up at the last day of that 7-day period. As I needed the vehicle, I accepted. When the vehicle was delivered, the driver asked an extra $180 for the personal items in the vehicle!
If I would not receive an email this morning telling me to write a review for this business, I would just tell myself that the vehicle is arrived and I would never choose him again. But as I receive this email, I decide to write a review in order to tell people: “Don’t believe any of the 5 stars”. To understand the reason, please read the quoted text:
“You received an upfront discount because you promised to leave me at least 2 reviews. …
Be sure to leave a creative subject line and informative content in your review for a good chance to get $100 cash back on your order. ”
As I tell the truth, I do not expect any incentive.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940056865-BG
Quote or Order Cost:
$2225

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 9/5/2014 3:24:00 AM
Auto transporters by law are not supposed to have personal items shipped in a vehicle. They are licensed and insured to transport vehicles. Home movers are licensed and insured to ship personal items. Sometimes carriers would allow up to a total of 100 lbs. inside a vehicle but it will not be insured. This vehicle had over 300 lbs of personal items placed in it. AmeriFreight never promises a customer that they can have goods shipped in a vehicle. In this instance there were two parties involved in this shipment process and there seems to have been some miscommunication on allowing personal items placed inside the vehicle. The economy saver rate does not guarantee a pickup time but an estimate on when we can expect a pickup. If that does not happen, we will then start negotiating with carriers for a rate at which it will move, still trying to keep it below the current retail rate. We always promise customers we will negotiate the best possible rate for shipping a vehicle. That is governed by current supply and demand. Call David 678-608-0624 A+ BBB accredited (Google us: top rated discount car shipping)