Company Response Review Report Review
Dishonest Business Practice

Ross Submitted this review about AmeriFreight Car Shipping
Review made Live: 9/3/2014 11:18:00 PM
I will start by saying that my experience makes me NEVER want to ship a vehicle again. The entire transaction can be categorized as dishonest and misleading.

I was moving from Vermont to Oregon and needed my car transported. I found AmeriFreight and chose to use their services because they received positive reviews. I made sure to set up for a pickup several months in advance to help ensure that I would get a carrier. I was flying to Oregon on August 6th and needed my car picked up sometime between Aug. 2nd and Aug. 6th. Brett ensured that I would have my car picked up during the time (I was aware that there was no unconditional guarantee, however). I paid the deposit and time passed.

August rolled around and I hadn’t heard anything. I called Brett and he again ensured that I would have a carrier. August 4th – Nothing. Finally, I called Brett again and it appeared that he realized the deadline I had and began to work to find a carrier.

Long story short, he found a carrier that picked my car up on August 13th for a price that was $700 MORE THAN THE QUOTED PRICE. So not only was I forced to spend a considerable amount of extra money, but I also had to burden my neighbor with keeping my car until the carrier arrived, 7 days past my latest time for pickup.

I was told by a separate AmeriFreight Broker that very few carriers travel to and from Vermont, which is why it was difficult to find a carrier. Brett explained that the carrier he found “had to travel out of his way to get my car in Vermont, which is why the price increase was so high…to account for gas and time.” This was simply a lie. When I was finally given the carrier’s information, the carrier said he was dropping another car off in the SAME TOWN I was shipping my car from! Additionally, the driver stated that he travels from New England to the west coast EVERY WEEK!

Brett was extremely rude about this transaction, and he acted as if there was no problem at all. He offered no apology and became defensive when I voiced my frustrations, stating that it wasn’t his fault that the carrier pickup didn’t match my time frame. I understand that things happen and not every plan goes smoothly. I was not as upset about the fact that my car was not picked up on time. What angered me was Brett’s dishonesty and misleading information. Had he been upfront about the complications, this would be a much better review.

Lastly, these reviews are based on an assumed discount of $50. Follow up emails about the reviews are coercive, encouraging people to give 5-star ratings, despite subpar performance.

I will likely never ship a car again, and will suggest people do not waste their time with AmeriFreight, especially if shipping from New England. The Better Business Bureau will also be receiving a letter from this very displeased customer.


Shipment Details
Origin State:
Vermont
Pickup:
Late
Destination State:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940050871-VB
Quote or Order Cost:
$2095

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 9/4/2014 9:05:00 AM
It is very unfortunate that we have not been able to meet our customers expectations and the measure of frustration that he has experienced. The issues listed are very valid complaints and we certainly have to take steps to see that we try avoid this from happening again. It is often not always totally black and white in this industry and sometimes it is difficult to get it right all the time. Hopefully we can change this customers mind by offering him much better service and a substantial discount if he does change his mind to ship his vehicle again. Call Brett 678-608-0613 A+ BBB accredited (Google us: top rated discount car shipping)